"The more you engage with customers the clearer things become and the easier it is to determine what you should be doing"

John Russell, President, Harley-Davidson

Can I Walk You Home Tonight?

Hot Property

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Can I Walk You Home Tonight?


Just the other night after a party, I accepted a friend’s gallant offer to walk me home. Although I just live around the block, to be accompanied at that time of the night seemed a sensible idea. There was no reason for me to think that his offer was not genuine. He seemed nice and well behaved all evening. Perhaps it was because the moon was full (or simply a few drinks had emboldened his spirit). His gallantry started its decline the closer we got to my home, to the point where he considered it a far better idea that I should at take a guided tour of his car with extra attention to the plush back seat.

continued...Back to Top

Hot Property


You are a member based organization, charity, professional association or even a commercial operation with a regular value added e-newsletter. Can you effectively include advertising in your newsletter, charge for it and yet not dilute your branding and your message?

Of course you can. You own one of the hottest pieces of property in the advertising world. Your newsletter is an advertisers dream. Think about it. You have a strong demographic profile of your readers. They trust you and expect your newsletter. If you have been doing your job well you probably enjoy and open rate of 40% and above. You can accurately measure this.

Read moreBack to Top

As a charity we are about to start sending out an e-newsletter to about 3000 people. I know we are exempt from the SPAM act but I don't want to offend anyone. What would be your advice?

Yes you are right, you are exempt from certain aspects of the act. Great to hear that you still intend to do the right thing too. My advice would be to start with an e-mail that explains what you intend to do. Mention the SPAM act and that you want to do the right thing by giving them the option of opting out. Make sure that you have your newsletter strategy all ready to go. Dont leave a gap of several months from the first message to the first newsletter or people may forget that they have heard from you.

We are a member based professional association with over 11,000 members. Can I sell advertising space on my newsletter?

Answer>

What's in a bounce? Bounce e-mail is electronic mail that is returned to the sender because it
cannot be delivered for some reason. Unless otherwise arranged, bounce
e-mail usually appears as a returned e-mail in your inbox.

Whats the difference between a hard and a soft bounce?

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