Dear reader ,

Customer acquisition is fast becoming a distant second to customer retention, and with good reason. Once customers defect, it is increasingly difficult to win them back. On top of that, assisted by the Internet and emerging mobile technology, your competitors are able to match your service and price with more speed and agility than ever before. So how do you turn this same technology to your advantage?

Join us for this half day seminar in Sydney on August the 18th. Limited seats are available so book now. More

What to do with 'dormant' accounts on your email list

'Blogging rights'

Please help us keep your details up to date. Click here to update your details
Subscribe to Eureka,
Australia's most popular marketing e-zine!
Do you enjoy Eureka? Know someone else who would as well? pass it on!
If you've only just discovered the joys of Eureka, then fear not, as you can read past issues in our online Archive.
If you prefer reading Eureka on good old fashioned paper, then use this Print in full link to expand all the stories!
Can sponsoring e-newsletters boost exposure?

You have an opt-in list that you nurture via your e-newsletter. This is great, but what about the prospects out there that should know more about you?

Sponsoring community newsletters can net you high returns in branding, realm of influence and market share.

If you wish to reach an audience without costly acquisitions, sponsor a newsletter for a relevant qualified community.

At PeopleLogic:) we often come across non-profit organisations seeking such sponsorship, so if you wish to take part in our match-making services, please send an email to Poochee and we'll start the ball rolling!

Constellation Hotels Increases Escape Club Membership Rate by 700%.

The recent launch of the Escape Club website, on-line sign-up form and e-newsletter has proven a smart move for the Constellation Hotel group. The Escape Club is a loyalty program set up for customers of the Chifley, Country Comfort and Australis hotels within the Constellation Hotel Group, providing privileges which includes free night stays.



Before the launch of this e-channel solution, Escape Club had an average sign-up rate of seven per week over fax and off-line customer points. Now, two weeks after their soft launch, they are experiencing a peak of around 15 a day: that's an average increase of some 900%.

So, what contributed to this success?

Read moreBack to Top

What to do with 'dormant' accounts on your email list

One of my clients, let's just call him 'Jaime', publishes an e-newsletter to nearly 12,000 customers every month, with a good 57-60% open rate. He called me last week, just wondering what the other 40 odd percent were doing with his email and what he should be doing with them. A colleague of his in Direct Marketing told him that if they hadn't opened his email in 6 months, he should just remove them from his mailing list. Jaime called me for some advice regarding this.

My advice......Back to Top

'Blogging rights'

How many of you out there follow the online musings of your favourite political commentators, or study the diaries of Samuel Pepys? Not many? Well how about sneaking a peak at a Washington intern's very frank and risqué journal? Yes, thought that would get your attention!

Regardless of what 'turns you on', if you're avidly following the personal thoughts and comments of another human being through a web site, then chances are it's a 'blog'.

Oh no, not a blog?! How could I have been so stupid?! I'd better format my hard drive then!

Before you panic and start ripping Cat 5 cables out of the wall, don't, because it's not as bad as it seems:

A 'blog' or 'weblog', as defined by Wikipedia.org, is:

"A website which contains periodic, reverse chronologically ordered posts on a common webpage. Such a web site would typically be accessible to any Internet user. Part of the reason "blog" was coined and commonly accepted into use is the fact that in saying "blog", confusion with server log is avoided. Individual posts (which taken together are the blog or weblog) either share a particular theme, or a single or small group of authors."

So, in laymens terms, a blog is usually one of two things: a personal journal which allows an individual to post their thoughts and comments to a web page so any interested parties can read the creator's entries, or; a news page maintained by one or more people, all of whom post breaking stories and updates concerning their chosen topic/theme, thus allowing visitors and readers to stay in touch with proceedings (whatever they may be).

So, there you have it; nothing at all to worry about. In fact, they're actually quite fun :)

[ BLOG HISTORY ]

Even though they've have been around in one form or another for decades, blogs have only really become popular and 'known' in the last couple of years, and most recently since search engine giant Google acquired Pyra Labs, the company who pioneered the original Blogger software which allows anyone to update a web page from their browser, via email and even over the phone, all without ever having to touch html code or perform any kind of manual FTP upload. Google solicited the help of web design specialists Adaptive Path and Stopdesign to rebrand the Blogger.com site, re-launching it in 2003 to really bring the phenomenon (and service) into the public eye.

[ BLOG USEAGE ]

"I've never seen one before, but it just sounds like a cut-down message board to me. What's so cool about that?"

Well, in some ways you'd be right: a blog does allow you to post comments online for everyone to see, which in turn allows follow-up posts or comments to be made by your visitors, however, there's a few notable differences which make blogs a lot more accessible and personal (a little too personal sometimes!):

1) Whereas message boards tend to be dedicated to broad themes or interests, such as music or film for instance (both of which obviously incorporate many different genres and styles), blogs tend to be a lot more focused, centering around one very specific topic or individual, and in most cases, the blog's creator.

2) Blogs, like message boards, tend to be very reactive mediums, with multiple users replying to an individual's comments, however, unlike message boards - which consist of hundreds or even thousands of 'members' contributing new threads - usually only a blog's creator can add new entries.

3) Unlike message boards, everyone but a blog's creator can usually remain pretty much anonymous, because, after all, it's all about the person running it and not necessarily the community following it. As a result, to post follow-up comments to the creator's posts, you do not (normally) have to fill out a lengthy registration form, provide a valid email address or give out any personal details whatsoever; more often than not you'll be able to post anonymously, which is obviously open to a little abuse, but it does encourage open discussion and free speech.

[ BLOG EXAMPLES ]

So by now you will have probably gathered that a personal blog is basically an individual's online journal; a place where famous and not-so-famous people can go to share their thoughts and musings with the internet community, while a commercial blog is usually an information source run by multiple 'bloggers', all posting news items to keep its readership informed.

Personal blogs:

With such wide and eager audiences at their disposal, you may not be surprised to learn that a number of celebrities have started their own blogs as well, some of which you can find below (including the infamous Washington Intern's journal which got her fired!):

- Moby (singer/songwriter)
- William Gibson (sci-fi novelist)
- Michael Moore (author and documentary maker)
- Neil Gaiman (creator of The Sandman comic)
- Anita Roddick (founder of The Body Shop)
- Jamie Oliver (celebrity chef)
- Jessica Cutler (Washington intern)

Commercial blogs:

As previously mentioned, commercial blogs tend to be focused more around news, with a 'team' of bloggers all contributing and reporting items for its visitors to read. Such examples include:

- Slashdot.org (respected 'nerd' focused news site)
- Wired.com (well known US-based news site)
- Snopes.com (popular urban legends source)
- CosmicRust.com (international toy news site)

[ BLOG SERVICES ]

So, you understand what a blog is now and have checked out some of the examples I've included; you're pretty excited by it all and suddenly see its potential: "Wow, I could set one of these up to keep my friends and family updated back in (insert your country of origin here), so they know what's happening in my life! Maybe they'll stop guilt-tripping me then because I can never be bothered to sit down and bang out a long email which takes hours to write; I can just direct them to my blog now instead!"

Or something along those lines, anyway :)

As you can see, there are a million different things you can use a blog for, whether it's keeping an online journal so friends and family know what's going on with your life back home, to posting news about your favourite people/places/events for others to read, to becoming an online 'Bridget Jones' or 'Jessica Cutler', and best of all, you can do any of these without any technical know-how or expertise whatsoever; as long as you are able to use a computer and can follow simple instructions, anyone can do it... and they are, every day.

If you're interested in learning more about blogs and maybe even setting up your own, then check out the services below, all of which are excellent in their own way, however, out of the four, I would recommend (and personally use) Blogger if you're at a beginner or intermediate level.

Blogger offers a wealth of free features - some of which are chargeable in other systems - and is ridiculously easy to use. If you do not have a web site or any web space of your own, you can choose to sign up for a free 'BlogSpot' account (free hosting service for Blogger users), allowing you to host your blog on a BlogSpot server. By selecting this option, you are able to choose the subdomain upon which your blog appears/resides, so, for instance, say John decides to create a blog for discussion on Onion Dicing, he might define his blog address as http://oniondicing.blogspot.com.

If, however, you have your own webspace/website, then you can simply enter your FTP details during sign-up, which are then stored in your blog: your server name, username and password will be saved, allowing you to not only post new blog entries automatically without having to fire up your FTP program each time, but you can also obviously publish straight to your website, giving you full control over your data.

Blogger also gives you full access to your blog template, allowing you edit or replace the current one to create a fully customised page which matches your site's layout and branding perfectly. If you host your blog on your own webspace, you can even remove any default Blogger logos or icons which may be embedded in the original template, which is a rare and surprising 'feature' considering that the service is free.

Not only that, but Blogger also allows you to add other contributors and 'team members' to your blog by way of invitation, so other trusted individuals can log in to your blog and post new entries as well, however you are still able to limit their access levels so they cannot edit your template code, view your FTP details or tamper with any of your other settings.

Anyway, I know you're all keen to try these services out and start your own blogs asap, so I won't hold you up any longer: off you go, have fun and be sure to email your blog addresses to me once they're set up so I have something to read in my lunch break :)

Blogger | Live Journal | Xanga | Pitas

- Story by: Stephen Jesson

Print this article Forward  this article to a friend Back to Top

Online Event Registration Software Hits The Spot

The long-awaited release of the PeopleLogic:) Event Module was announced at Sydney On Sale last month.
The module integrates e-mail invitations, ticketing, online registration and SMS to create a cost effective way to boost registration numbers and reduce admin hassles for event managers. The Event Module slots seamlessly into the popular web based PeopleLogic:) E-communication Suite and can be used in conjunction with the other modules or as a stand alone unit

Interest was high at the show which saw more than 6000 visitors in two days.
For more information on the Event Module contact PeopleLogic:) on 1300 737 277 or email

Avoiding Subject Lines That Alert Spam Filters.

Legitimate e-mails are sometimes swept away with the tide by automatic spam filtering. Whether it's a newsletter or a single, one-to-one message, there are a number of phrases and words that are best avoided to ensure that your baby isn't thrown out with the bath water.

To help you, we have compiled a list of words and phrases which best avoided in your subject lines. This doesn't include those to do with sex (use your imagination) or over punctuation, which should also be avoided.

The List..

Jargon Busters

List fatigue: A condition producing diminishing returns from a mailing list whose members are sent too many offers, or too many of the same offers, in too short a period of time.

Customer enquiries: 1300-737 277
Email contact: paul@peoplelogic.com.au • Web address: www.peoplelogic.com.au

Eureka is a quarterly ezine, distributed by Peoplelogic. If you do not wish to receive further newsletters or feel that you have been incorrectly subscribed, please unsubscribe by clicking the link at the bottom of this page.

Disclaimer: This e-newsletter is published by PeopleLogic. While all measures are taken to ensure the accuracy of the content Peoplelogic takes no responsibility for inaccuracies or errors and will not be held responsible for any actions that may arise from the use of the information provided.


We are against the sending of unsolicited email (SPAM) and have made every effort within our power to discourage and prohibit the sending of spam. If you believe that you have been spammed click here to report your complaint.

Spam Policy

Copyright Eureka E-Newsletter 2004. All rights reserved.

This e-newsletter is powered by Peoplelogic